Zong, Pakistan’s leading technology service enterprise, and Pakistan Airports Authority (PAA), have launched a dedicated 5G Customer Facilitation Desk at Allama Iqbal International Airport, Lahore. The initiative marks the expansion of Zong’s industry-first airport facilitation model following its successful deployment at Islamabad International Airport, reinforcing the company’s commitment to next-generation technologies, digital enablement, and enhanced passenger connectivity experiences.
The facilitation desk is designed to deliver Ultimate Customer Experience through seamless SIM and services activation, enabling access to high-speed data services, and providing real-time customer support for domestic and international travelers. The initiative further strengthens the airport’s digital ecosystem by enabling uninterrupted access to connectivity services in one of the country’s busiest travel hubs.
As part of its broader 5G strategy, Zong continues to advance Diversified Products & Services that support evolving consumer and enterprise connectivity needs. This also reflects the company’s growing focus on AI Enablement, supporting smarter, more efficient, and connected travel experiences aligned with the vision of Digital Pakistan.
Commenting on the initiative, Aurangzeb Khan, Dy. Regional General Manager, Central A at Zong, said: “Lahore is a key gateway for both international and domestic travelers and ensuring immediate connectivity here is crucial. Through this initiative, we are enhancing the overall travel experience by providing reliable and accessible telecom services right at the point of arrival. This reflects our continued focus on customer convenience and service excellence.”
Joint Director Commercial, Pakistan Airports Authority Lahore added: “At Lahore International Airport, our priority is to continuously improve passenger facilitation through modern, efficient services. Partnering with Zong for this initiative enables us to offer enhanced digital support to passengers, contributing to a more seamless and comfortable airport experience.”
The realization of this 5G-ready ecosystem is a testament to the seamless collaboration between Zong and the Pakistan Airports Authority, especially the Director General PAA, the Deputy Director General PAA (Airports) HQPAA, and the Director Commercial & Estate HQPAA for their institutional support, as well as the Airport Manager-COO and Senior Joint Director Commercial of Lahore International Airport for their critical on-ground facilitation.
Through initiatives like the 5G Customer Facilitation Desk, Zong continues to strengthen its position as a leading technology service enterprise driving next-generation technologies, digital transformation, and intelligent connectivity solutions across Pakistan.
