Sometimes things don’t go as planned with deliveries, but now, getting a refund is the easy part. InDrive, a global mobility and urban services platform, has partnered with Simpaisa, a leading payment digital service provider, to introduce an instant payout feature for delivery claims. The new solution is designed to enhance business customer confidence and streamline the refund process within the inDrive app.
With this integration, users whose packages (valued up to PKR 10,000) are lost or damaged during delivery will receive immediate coverage. The payout system, powered by Simpaisa, is fully automated and eliminates the need for lengthy claim handling or support requests.
This functionality is available through inDrive’s Business Mode, a service created for micro, small and medium enterprises that rely on efficient and reliable delivery services. By combining fast logistics with real-time financial solutions, inDrive and Simpaisa are helping businesses simplify daily operations and provide their customers with a smoother delivery experience.
Key Highlights:
- Instant payouts through trusted local payment methods
- Automated claim processing with full visibility
- Seamless experience from delivery to disbursement
Commenting on the initiative, Awais Saeed, Country Manager inDrive, said:
“Reliability for parcels goes beyond delivery; it’s also about what happens when things don’t go as planned. With this integration, MSMEs that rely on inDrive have the added safety net of parcel coverage and instant payouts through trusted local payment methods. By removing friction and uncertainty, our goal is to help small businesses focus on growth while we handle the rest.”
Customers enjoy greater peace of mind knowing their deliveries are protected and that help is just a click away. It’s a win-win: inDrive strengthens trust with its users, while Simpaisa continues to simplify how people and businesses send and receive money.
Commenting on the initiative, Shahroze A. Khan, Head of Business at Simpaisa, said:
“As the sharing economy scales, the distance between two points is increasingly being made to feel swifter and shorter. The same ride-hailing intelligence – now paired with state-of-the-art payment solutions is being applied to package coverage. At any point of grievance, whether a package is lost or damaged, inDrive guarantees the coverage, while Simpaisa delivers the claim instantaneously!”
To sum it up, both teams are focused on what really matters, i.e., fast support, less friction, and happier customers
