UBL’s Compliance Group first in Pakistan to become ISO 9001:2015 certified

Photo Caption – Ms. Sima Kamil, President & CEO UBL (left) and Mr. Sajid Hussain, Group Executive Compliance, UBL (right) being presented the ISO 9001:2015 Certification from Mr. Abdul Razzaq Lakhani, Managing Director SGS (centre).

UBL has become the first bank in Pakistan whose Compliance Group has been assessed by SGS Pakistan and certified as meeting the requirements of ISO 9001:2015 Quality Management System Certification which is accredited by UKAS. This distinct accolade has been achieved by UBL’s Compliance Group under the scope of ‘provision of compliance risk oversight and advisory services’.

SGS is a Swiss-based multinational leading certification body. The ISO 9001:2015 is an international standard that defines the basic elements of a quality system that organizations adopt to ensure that their services meet and go on to exceed expectations of customers and other stakeholders.

A ceremony was held at the UBL Head Office in Karachi, on Tuesday, 11th February 2020 for the presentation of the Certification. Ms. Sima Kamil, President & CEO, UBL along with Mr. Sajid Hussain, Group Executive Compliance, UBL and other senior executives represented UBL at the event. SGS was represented by Mr. Abdul Razzaq Lakhani, Managing Director SGS and other executives from his team.

Ms. Kamil, President & CEO UBL at the occasion said “In an era where meeting high standards of Compliance is critical, it is a great honour for UBL’s Compliance Group to be assigned such a recognition. It represents an internal commitment, not only to the international standard, but also the standards required to ensure a continued focus on customer service, consistency in quality of products and service delivery. It embodies our aspiration to be measured and monitored for continual improvement, both internally and externally.”