Karachi (Muhammad Yasir) Mr. Moonis Alvi, CEO, K-Electric visited KE’s customer care center in Lyari to review the utility’s on-going operations to resolve customers’ queries. During his visit, he also interacted with customers to ensure their concerns are being timely addressed.
He appreciated the team at the center for guiding customers despite high volume of queries following the announcement of the Prime Minister’s FCA relief package. He also shared some valuable tips regarding energy conservation with the consumers.
KE serves its 3.3 million customers across the energy value chain in Karachi and its adjoining areas via an active network of 30 Integrated Business Centres (IBCs), 27 CECs, 26 CFCs and 11 IoWs. Using state of the art technologies, these physical customers touch points of KE handle more than 2 million interactions annually and provide facilitation to customers with their queries on new connection, billing service and billing complaints.