Karachi (Muhammad Yasir) The IBA Karachi has partnered with 1LINK for designing and conducting a customized training program for the employees under the 2021 theme of ‘Customer Centricity’. The initiative will include high-level performance evaluation of 1LINK’s service quality and workshops/training programs with the key focus areas on soft skills development, business communication and customer service.
A ceremony was held at 1LINK head office in Karachi, which was attended by Director, IBA-Center for Executive Education (CEE), Dr. Rameez Khalid and CEO, 1LINK, Mr. Najeeb Agrawalla, along with senior officials from both the organizations. With this collaboration, 1LINK will invest in the employee development program, conducted by distinct IBA faculty members and facilitators, which will positively impact performance, productivity, and profitability at the organizational level.
Speaking on the occasion, 1Link CEO, Mr. Najeeb Agrawalla said, “1LINK aims to cultivate a rich culture of personal and professional development in employees. With the IBA’s long-standing reputation of quality education, it is the ideal institution to enhance 1LINK employees’ skillset that will spur innovation, improve customer interactions, and boost performance. 1LINK, owned by a consortium of 11 banks, is the country’s first PSO/PSP and largest switch and payment system. It provides a host of valuable online banking services such as ATM switching, Bills Payment, Inter Bank Funds Transfer, Fraud Risk Management and much more.
Addressing the representatives of both the organizations, Dr. Khalid said, “1LINK is one of the pioneers in Pakistan that has taken the initiative of getting their service quality gauged using expertise of IBA-CEE’s Operational Excellence Forum. Subsequently various customized workshops will be developed and delivered [through this partnership”. The IBA-CEE, under the umbrella of the IBA Karachi, provides opportunities to executives working at different echelons in organizations to enhance their careers by gaining knowledge and insights into the state-of-the-art communication and management techniques along with advice on leadership and strategy.